Question 1

What is managed IT support?

Accepted Answer

Managed IT support is an ongoing arrangement where an IT provider looks after agreed parts of your technology on a regular basis — such as user support, device administration and routine maintenance — rather than only being called when something breaks.

Question 2

Can small businesses use managed IT services?

Accepted Answer

Yes. Managed IT support is often most useful for smaller organisations that do not have their own IT staff. The scope can be kept proportionate to the size of your team and systems.

Question 3

Do you support Microsoft 365?

Accepted Answer

Yes. We help with Microsoft 365 administration, including users, licences, mailboxes, Teams, SharePoint, OneDrive and security settings such as multi-factor authentication.

Question 4

Can you help a business without an IT department?

Accepted Answer

Yes. Many of the organisations we work with have no internal IT team. We can act as your point of contact for IT questions and problems.

Question 5

Do you offer one-off IT support?

Accepted Answer

Yes. If you have a specific problem or a short piece of work, we can help on a one-off basis without an ongoing agreement.

Question 6

Can you support remote staff?

Accepted Answer

Yes. Most support can be provided remotely, which suits teams working from home or across several locations.

Question 7

How does pricing work?

Accepted Answer

Support is scoped according to your organisation's size, systems and requirements. Contact us to discuss a suitable arrangement.

An IT partner for the everyday and the unexpected.

Choose the level of support that suits you.

One-off technical support

Recurring managed IT support

Project-based IT services

What managed support can include.

Scoped to your organisation.

Frequently asked questions

Let's make IT one less thing to worry about.