IT Services
Practical IT services for modern businesses.
From day-to-day support to infrastructure and cloud services, NOAC IT helps businesses manage technology with greater confidence.
01
Managed IT Support
A consistent point of contact for the day-to-day running of your IT.
The challenge
Without someone looking after IT on a regular basis, small issues build up: updates are missed, accounts are left open, and nobody is quite sure how things are set up.
How we can help
- Ongoing remote support for your staff
- Routine maintenance of devices and core systems
- User and device administration
- Keeping clear documentation of how your IT is set up
Typical examples
- Regular check-ins on updates and device health
- Handling new starters and leavers
- A single place to report IT problems
Suitable for
Organisations without an in-house IT team, or with a small team that needs extra support.
Request a consultation02
IT Helpdesk and Remote Support
Practical help when something stops working.
The challenge
Everyday technical problems — a printer that will not connect, a locked account, software that will not open — take time away from the work your team should be doing.
How we can help
- Troubleshooting software, devices and peripherals
- Password resets and account access issues
- Remote sessions to diagnose and resolve problems
- Plain-English explanations of what went wrong
Typical examples
- Email not syncing on a laptop or phone
- Slow or unreliable computers
- Printer and scanner set-up
Suitable for
Any business that needs reliable help with day-to-day IT, on a one-off or ongoing basis.
Request a consultation03
Microsoft 365 and Cloud Administration
Getting more from the tools your team uses every day.
The challenge
Microsoft 365 is powerful but easy to misconfigure. Licences, shared mailboxes, permissions and security settings often grow untidy over time.
How we can help
- Microsoft 365 tenant administration
- User, licence and mailbox management
- SharePoint, OneDrive and Teams configuration
- Identity and multi-factor authentication set-up
Typical examples
- Moving to Microsoft 365 from another email provider
- Tidying shared files and permissions
- Setting up shared mailboxes and calendars
Suitable for
Businesses already using, or planning to adopt, Microsoft 365 and cloud services.
Request a consultation04
Networking, Wi-Fi and Infrastructure
Dependable connectivity across your premises.
The challenge
Unreliable Wi-Fi, patchy coverage and undocumented network equipment cause frustration and make problems harder to solve when they do occur.
How we can help
- Assessing and troubleshooting existing networks
- Wi-Fi coverage improvements
- Router, switch and firewall configuration
- Separating guest and business networks
Typical examples
- Wi-Fi dropping in parts of a building
- Setting up a network for a new office
- Labelling and documenting network equipment
Suitable for
Offices, clinics and premises where staff rely on a stable connection throughout the day.
Request a consultation
05
Cybersecurity and Access Management
Practical steps to reduce common risks.
The challenge
Most security incidents in smaller organisations start with something ordinary: a reused password, an account left active, or a device without updates.
How we can help
- Reviewing who has access to what
- Multi-factor authentication roll-out
- Device security settings and update policies
- Guidance for staff on common threats such as phishing
Typical examples
- Removing access for former staff
- Enabling multi-factor authentication across accounts
- Reviewing admin permissions
Suitable for
Any organisation handling customer or sensitive information that wants a sensible, proportionate approach to security.
Request a consultation06
Backup and Disaster Recovery Planning
Knowing your information can be restored when it matters.
The challenge
Many businesses assume their data is backed up without ever testing it. When a device fails or files are deleted, that assumption is put to the test.
How we can help
- Reviewing what is currently backed up, and where
- Recommending backup approaches for devices and cloud data
- Planning how systems would be restored after an incident
- Backup monitoring where included in an agreed service
Typical examples
- Backing up Microsoft 365 mailboxes and files
- Documenting a simple recovery plan
- Testing a file restore
Suitable for
Organisations that depend on their data to operate and want confidence it can be recovered.
Request a consultation07
IT Setup, Migration and Projects
Planned changes, delivered with care.
The challenge
Opening a new site, moving office or replacing old systems can disrupt the business if it is not planned and carried out carefully.
How we can help
- IT set-up for new businesses and offices
- Email and file migrations
- Hardware replacement and deployment
- System upgrades and infrastructure improvements
Typical examples
- Setting up devices and accounts for a new team
- Moving files from a local server to the cloud
- Planning IT for an office move
Suitable for
Start-ups, growing businesses and organisations planning a change to their IT.
Request a consultationNot sure which service you need?
Tell us what's happening with your IT and we'll suggest a sensible starting point.